You can get the Log files of any of the mentioned products from the TEMP folder. You can locate this Temp folder just by opening the RUN window and writing %TEMP% there and click the OK button. A new window of TEMP Folder will appear. There you search for SmartWord, SmartVisio or inteGREAT or anyother product and you will get the Logs of this Product. Please see the following images for clarifications.