Nov 30, 2015 - 01:45 AM
Please let us know following:
1. SmartWord4TFS version you are using
2. Are you using TFS or VSO for connectivity?
3. MS Word version
Dec 01, 2015 - 04:07 AM
Please send us log file so that we can investigate it at our end. For SmartWord4TFS you can find its log in the %TEMP% Folder. Just open your RUN window and type %temp% there and it will open the Temp Folder and there search for SmartWord4TFS log files and send us.
Else we can do a brief GoToMeeting session tomorrow so that I can investigate the issue and try to resolve it too?
Kindly do let me know your availability so according to that I shall send you the meeting invite.