Feb 27, 2017 - 06:57 AM
What version of SmartWord4TFS do you have ? if you don't have the latest one SmartWord4TFS 2017 Version 18.104.22.168 then Please install this version and then check your issue.
And if you have this version or still in this version too this issue is appearing then it seems that in some\any workitem description(rich content\data) you have some paricular\unique data which may cause this stall\halt.
So its better that we shall do a brief GoToMeeting session today or tomorrow where i shall investiagate it and try to find out the root cause and probably resolve this issue too.