Answer Question
User's MR License Activation Page is not loading and not showing the user's license info and also some of his MR files are also not showing up in the MR modules.
Hi,
Suddenly our on-prem installation of MR4DevOps is inactivated and it is impossible to reach the activation page again. The extension still works for registered users but new users can not register license response files. The problem occurs in both test environment and production environment.
I have tried to uninstall the extension from the collections, and removed the extension from ADO Server, but after installing it again I’m back to the same situation discribed above.
I have even tried to generate a new vsix file with TFSExtensionMaker and installed, with no change of the situation.
Restarted MR4DevOps server without any result.
I have reviewed the Installation instructions and the License activation instructions and where the dialog for Activation of License or status of product activation is supposed to be shown, this comes up instead:
This is diagnostics from server side: