Answers
Nov 30, 2015 - 12:45 AM
Dear duygu,
Please let us know following:
1. SmartWord4TFS version you are using
2. Are you using TFS or VSO for connectivity?
3. MS Word version
Regards,
Ali khan
Dec 01, 2015 - 03:07 AM
Dear Duygu,
Please send us log file so that we can investigate it at our end. For SmartWord4TFS you can find its log in the %TEMP% Folder. Just open your RUN window and type %temp% there and it will open the Temp Folder and there search for SmartWord4TFS log files and send us.
Else we can do a brief GoToMeeting session tomorrow so that I can investigate the issue and try to resolve it too?
Kindly do let me know your availability so according to that I shall send you the meeting invite.
Thank you,
Ali Khan
By
Hi Ali,
1. SmartWord4TFS version you are using [6.0.0.6 – 64bit]
2. Are you using TFS or VSO for connectivity? [TFS On Prem]
3. MS Word version [Microsoft Office Professional Plus 2013]
Regards,
Duygu
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